Notices & Privacy Policy

SPECIAL ANNOUNCEMENTS
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We are so very grateful to you, our wonderful customers.

Firstly, due to new CFIA (Canadian Food Inspection Agency) rules regarding the importation of animal ingredients in pet supplements, we are not able to import and retail the following products.

Once current stock is gone these items are discontinued:

Nature's Farmacy DogZymes:

Complete 3-in-1
Daily Balance Probiotic/Enzymes
(Fading) Puppy Support
Immuno-Guard
Muscle Builder
Phyto-Flex Joint/Soft Tissue
Probiotic Max
Probiotic Paste (Canine)
Puppy BAC – Milk Replacer
Ultimate (Vitamin/Mineral/Omega)

For now we have the other DogZymes supplements (not containing animal ingredients) in stock and will continue to import as long as the USA/Canada Tariff challenges remain stable. We will keep in touch if there are any new developments.

Stock will be sold on a first-come-first-served basis until all are sold.

Due to the limited inventory there will be NO HOLDS. Please arrange pick-up within one week of purchase or delivery preference selected at checkout for your order to be completed.

We are asking our customers to please order online when possible so we can keep better track of our inventory. We do not want to accidentally sell a product that was purchased by another customer.

We are so grateful for all our amazing customers for their continued support of The Hollow.

We are closing our storefront effective April 30. 2025.

Because we will no longer be able to retail our best selling products it will be difficult to offer the variety our deserving customers require. We need to downsize to remain stable to offer you the products we are able to provide.

After April 30 we will be closed until Monday, May 5 to move our remaining stock to a new Alberta location where we will resume shipping to our Canadian customers.

We are thrilled to offer a local pick-up venue effective May 6, 2025

Leading Edge Sharpening (Campbell Business Park)

Unit 30 - 55 Chevigny Street, St. Albert, AB T8N 7L3

Phone: (780) 916-6309

https://leadingedgesharpening.ca/st-albert/

To help make the transition smooth we will be open Saturdays in April from 10:00am to 3:00pm for local shopping. (Closed Easter wkd Saturday April 19) Please come by - we would love to see you!

There will be some clearance items listed on the webstore:

"Deals N Sales"

Shipping With Copper Hollow? Some Handy Tips!

If you have any urgency in receiving your orders (for litters, puppies, or ill dogs) please choose Canada Post Xpress Post, FedEx, UPS Couriers for your shipping needs on online orders. A few dollars more puts priority on your parcel.

We have now integrated FedEx and UPS services into our online web store. Ground service is picked up next business day and Express service cut off for same day pick up is 2:00 pm Edmonton (Mountain) time.

We cannot express how much we want our wonderful customers to receive their orders in a timely fashion but we have no control once the parcels leave the shop. We pride ourselves on shipping same day or next day if orders come in after daily pick up. Please help us to help you have the best outcomes possible. Thank You!

PRIVACY POLICY:

Copper Hollow Enterprises Inc takes your personal information very seriously. We do not sell or share any personal or business content to any third parties. All information is kept confidential and secure via comprehensive anti-virus software. Please contact our staff if you have any questions.