Shipping & Order Information

How To Order?


Shop in our online store.  We accept payment via E-Transfer, PayPal, Credit Cards or Shop Pay or you can call in your credit card information.


We have a retail showroom at 15918 - 121 A Avenue  Edmonton, AB

Phone  (780) 719-5305

Get expert advice & friendly service over the phone. We can take payment and arrange shipping at the same time!


Send us an email with your request and we will fill your order as soon as possible. Be sure to include as much information and any questions that you may have. 

Payment Methods

In-Store: Visa, MasterCard, Debit, Cash.

Online: PayPal, E-Transfer, Credit Cards, Shop Pay

Off-Line: PayPal, E-Transfer, Call-In Credit Card

Please let us know which is your preferred method.

Shipping Information

Shipping With Copper Hollow? Some Handy Tips!

If you have any urgency in receiving your orders (for litters, puppies, or ill dogs) please choose Canada Post Xpress Post or Fed Ex Express Courier for your shipping needs on online orders. These options are via air service where possible.

A few dollars more puts priority on your parcel, bypassing the Expedited (Ground) Service which has been experiencing many delays due to Covid and some holidays.

We have now integrated FedEx services into our online web store.

Fed Ex Ground service is picked up early morning (9:30 am Mountain at our store opening time) If your order comes in after hours previous day, we are not able to guarantee your order will be packed and ready for that early pick up time but we will always try our best. Your order will be processed for the following business day pick up.

Fed Ex Express service cut off for same day pick up is 2:00 pm Edmonton (Mountain) time.

We cannot express how much we want our wonderful customers to receive their orders in a timely fashion but we have no control once the parcels leave the shop. We pride ourselves on shipping same day or next day if orders come in after daily pick up. Please help us to help you have the best outcomes possible. Thank You!


We ship anywhere in Canada, not Internationally.